How to Disable the Next Experience Service in ServiceNow- A Comprehensive Guide

How to Turn Off Next Experience ServiceNow

In today’s fast-paced digital world, organizations are constantly seeking ways to enhance user experience and streamline their operations. ServiceNow, a leading provider of cloud-based services, offers a feature called Next Experience that aims to improve the user experience by providing personalized recommendations and insights. However, some users may find this feature intrusive or unnecessary. If you’re looking to turn off Next Experience in ServiceNow, this article will guide you through the process.

Understanding Next Experience ServiceNow

Next Experience is a part of ServiceNow’s broader user experience strategy, which includes features like personalized dashboards, smart recommendations, and contextual guidance. This feature is designed to help users navigate the platform more efficiently by providing relevant information and resources based on their preferences and usage patterns.

Turning Off Next Experience in ServiceNow

To turn off Next Experience in ServiceNow, follow these steps:

1. Log in to your ServiceNow instance.
2. Click on your profile icon located at the top-right corner of the page.
3. Select “My Profile” from the dropdown menu.
4. Navigate to the “Next Experience” tab.
5. In the “Next Experience” tab, you will find a toggle switch labeled “Enable Next Experience.”
6. Slide the toggle switch to the “Off” position to disable Next Experience.
7. Click “Save” to apply the changes.

By following these steps, you will successfully turn off Next Experience in ServiceNow, ensuring that the platform focuses solely on the essential functionalities you require.

Why Turn Off Next Experience?

There are several reasons why you might want to turn off Next Experience in ServiceNow:

1. Privacy concerns: Some users may prefer not to share their usage patterns and preferences with the platform.
2. Intrusiveness: Personalized recommendations can sometimes feel intrusive, especially if they are not relevant to the user’s needs.
3. Performance: Next Experience can sometimes impact the overall performance of the platform, particularly if the recommendations are not well-optimized.

Conclusion

Turning off Next Experience in ServiceNow is a straightforward process that can be completed in just a few steps. By doing so, you can ensure that the platform focuses on the functionalities that matter most to you, while also addressing any privacy concerns or performance issues. If you ever decide to re-enable Next Experience, simply follow the same steps and slide the toggle switch to the “On” position.