What is a support ticket?
A support ticket is a formal request for assistance or information submitted by a customer to a company’s support team. It serves as a means of communication between the customer and the support representative, allowing for the resolution of issues or inquiries in a structured and efficient manner. Whether it’s a technical problem, a billing concern, or a product-related question, a support ticket acts as a crucial tool for customer service management.
In today’s digital age, customer support has evolved beyond traditional methods such as phone calls and emails. Support tickets provide a centralized platform where customers can log their requests, track their progress, and receive timely responses from the support team. This article aims to delve into the importance of support tickets, their types, and the best practices for handling them effectively.
