Understanding the 910 Mobile Deposit Hold Policy at Citizens Bank- What You Need to Know

What is a 910 mobile deposit hold at Citizens Bank? This is a common question among customers who are utilizing the mobile deposit feature offered by Citizens Bank. In this article, we will delve into what this hold entails and why it is implemented.

The 910 mobile deposit hold is a temporary hold placed on funds deposited using Citizens Bank’s mobile deposit feature. This hold is in place to ensure the security and accuracy of the transaction. Here’s a breakdown of the process and why this hold is necessary:

1. How the 910 hold works:
When a customer makes a deposit using the Citizens Bank mobile app, the bank reviews the deposit to ensure it meets the necessary criteria. Once the deposit is approved, a 910 hold is placed on the funds for a specific period. During this time, the funds are not immediately available for withdrawal or use.

2. The duration of the hold:
The duration of the 910 hold varies depending on the type of deposit and the amount. Generally, the hold period ranges from 24 to 72 hours. However, this can be extended in certain cases, such as when the deposit involves a check that requires longer processing time.

3. Reasons for the hold:
The 910 mobile deposit hold serves several purposes:

a. Verification: The hold allows Citizens Bank to verify the authenticity of the deposit and ensure that the funds are legitimate.
b. Risk management: By placing a hold on funds, the bank mitigates the risk of fraudulent activities and unauthorized transactions.
c. Compliance: The hold helps the bank comply with regulatory requirements and maintain the integrity of the financial system.

4. Availability of funds:
Once the hold period expires, the funds become available for withdrawal or use. Customers can check the status of their deposit and the hold period by logging into their Citizens Bank account or contacting customer service.

5. How to avoid the 910 hold:
To minimize the likelihood of a 910 hold, customers should ensure that they follow the guidelines provided by Citizens Bank when making a mobile deposit. This includes:

a. Taking clear, legible photos of the front and back of the check.
b. Depositing checks within the specified time frame.
c. Ensuring that the check is endorsed correctly.

In conclusion, the 910 mobile deposit hold at Citizens Bank is a temporary measure implemented to ensure the security and accuracy of transactions. By understanding the process and adhering to the guidelines, customers can avoid unnecessary holds and enjoy a smooth mobile deposit experience.