How to Put Customer Service Skills on Resume
In today’s competitive job market, having strong customer service skills is a valuable asset. Employers seek candidates who can effectively communicate, resolve issues, and build lasting relationships with customers. To showcase your customer service abilities on your resume, it’s essential to present them in a clear and compelling manner. Here are some tips on how to put customer service skills on your resume.
1. Use Action Words
Begin by using action words to describe your customer service experiences. These words should highlight your skills and accomplishments. For example, instead of simply stating “worked in customer service,” use phrases like “provided exceptional customer service,” “resolved complex customer issues,” or “delivered timely and accurate information.”
2. Highlight Key Skills
Make sure to include specific customer service skills in your resume. Common skills include communication, problem-solving, empathy, active listening, and adaptability. List these skills in a separate section or under your job descriptions. For instance, “Proficient in communication, problem-solving, and active listening; adept at handling diverse customer needs.”
3. Quantify Your Achievements
When possible, quantify your achievements to demonstrate the impact of your customer service skills. For example, “Increased customer satisfaction by 20% through personalized communication and proactive issue resolution” or “Successfully resolved 95% of customer inquiries within 24 hours.”
4. Provide Examples
Use bullet points to provide concrete examples of how you’ve applied your customer service skills in previous roles. For instance:
– Developed and implemented a customer feedback program, resulting in a 15% increase in repeat business.
– Trained new team members on effective communication techniques, improving overall customer service quality.
– Handled high-pressure situations with composure, resolving disputes and maintaining customer loyalty.
5. Tailor Your Resume
Customize your resume for each job application, focusing on the customer service skills most relevant to the position. Research the company and industry to understand their specific needs and tailor your resume accordingly.
6. Use Keywords
Many companies use Applicant Tracking Systems (ATS) to screen resumes. Incorporate relevant keywords from the job description into your resume to ensure your application passes the initial screening. For example, if the job description mentions “customer-centric” or “customer-focused,” include these terms in your resume.
7. Showcase Certifications
If you have obtained any customer service-related certifications, such as a Certified Professional in Customer Service (CPCS) or a Customer Service Representative (CSR) certification, be sure to include them on your resume. This demonstrates your commitment to the field and your dedication to professional development.
By following these tips, you can effectively showcase your customer service skills on your resume and increase your chances of landing a job in this competitive field. Remember to highlight your achievements, use action words, and tailor your resume to each job application. With a well-crafted resume, you’ll be one step closer to securing a position where you can excel in customer service.
